Website Features Issue

Website features issues you have may include: screen going blank, black, displaying modules incorrectly, or having downloads option malfunction.

Those type of issues can be caused by a range of factors, which means the root cause is not always immediately identifiable. Common triggers include:

• Browser compatibility — Certain browsers or outdated versions may not fully support all platform features.
• Operating system differences — Behaviour can vary across Windows, macOS, Android, and iOS environments.
• Device type — Rendering differences between desktop, tablet, and mobile devices can affect how content is displayed.
• Cached or temporary data — Stored browser data can sometimes cause unexpected visual behaviour.
• Recent updates — A browser, system, or platform update may introduce temporary display inconsistencies.

What should I do?

As a first step, try switching to a different browser to see if the issue persists. This is the quickest way to determine whether the problem is browser-specific.

If the issue continues, please submit a support ticket so our development team can investigate. To help us identify the root cause as efficiently as possible, include the following information in your ticket:

• Are you on a desktop? If so, which browser and version are you using?
• Are you on a mobile phone or tablet? If so, is it Android or iOS?
• If using a Mac, which version of Safari and macOS are you running?
• When did the issue first appear?
• A screenshot showing the problem and the visible URL — a screen recording is also helpful if possible.

The more detail you can provide, the faster our team will be able to diagnose and resolve the issue.

If this article does not answer your question or resolve your issue, you can always submit a ticket and our Customer Support team will get back to you as soon as possible.