Not receiving emails & troubles with logging in

Modified on Thu, 27 Aug at 11:09 AM

Why am I not receiving emails from ch-aviation, or unable to log in?

If you have stopped receiving emails from ch-aviation — including your Newsletter, notifications, or account communications — or if you are suddenly unable to log in to your account, your email address may have been automatically added to our blacklist.

Why does this happen?

Our system automatically blacklists an email address when an email sent to it is rejected or bounced back. This is usually caused by a security policy on your organization's mail server rather than an issue with your account. A common example is a rejection message similar to:

smtp; 554 Email rejected due to security policies

This means your company's email security settings identified our message as suspicious and blocked it before it reached your inbox.

How does this affect my account?

Once your email address is added to the blacklist, your access to your ch-aviation account is also restricted, which means you will be unable to log in until the address is removed from the blacklist.

How do I fix this?

Contact our team at support@ch-aviation.com and we will remove your email address from the blacklist, restoring both your email delivery and your login access.
Ask your IT department to whitelist our sending domain to prevent this from happening again:

smtp.mailfrom=ses.ch-aviation.com

Whitelisting this domain ensures our emails are trusted by your mail server and delivered directly to your inbox going forward, helping you avoid future login disruptions.

How do I know if it worked?

Once your address has been removed from the blacklist and the domain has been whitelisted, you should be able to log in normally and receive emails from us as expected. If you continue to experience issues after taking these steps, please let us know so we can investigate further.

If this article does not answer your question or resolve your issue, you can always submit a ticket and our Customer Support team will get back to you as soon as possible.